Terms and conditions

Manufacturing Defects

In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. The details of the manufacturer’s warranty will be included in the product packaging, inserts or accompanying documentation. Please call us on our number +97144223000 if you believe your product has a manufacturing defect.

Returns process

Subject to meeting the conditions set out in this Returns section below, we offer a “no questions asked" free returns policy where you initiate the return within 30 days of delivery of the Order. Please note that certain items are not refundable (please see the General Conditions Applicable to Returns section for more information). However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged. Where this happens, please contact the Website Call Centre on +97144223000 or take the items to your nearest Bloomingdale’s bricks and mortar retail store in the UAE (“Retail Store”).

Items can be returned by arranging collection from your delivery address in the UAE by either:

Contacting us by calling our number +97144223000; or
Logging into the My Account/Order History section of the Website.

Please ensure that you complete and attach the returns form you receive with your Order to avoid delays in processing your return. Your returns will be processed within 3-5 days in UAE, and if accepted, the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online.

For an instant refund against your online purchase, you can walk into our Retail Store with the item and the returns form, and our team will be able to complete your return immediately.

Where you have returned an item that has benefitted from our Price Promise guarantee, special conditions apply. Please click here for details.

Refund Process

Refunds will only be processed after the item/s returned have been approved by us. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, cash handling fees and/or selected services).

Your refund will be processed via the following methods:

Credit or Debit Card payments are refunded back onto the card used to make the purchase;
Cash on Delivery payments are refunded as a gift card;
Amber points are refunded as Amber points;
Gift card amount is refunded as gift card;
Store credit is refunded as store credit;
PayPal payments will be refunded to your PayPal account;
If you chose to pay with multiple payment methods, at our discretion we will prioritize certain payment methods over others. For example, if you pay using store credit and a credit card, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded to your credit card.

Please note that we cannot refund items if the return is not initiated within 30 days from delivery of the Order. If you have received damaged items or the wrong items in your Order, please contact us right away and we will resolve the issue within 24 hours.

Please note that for credit card refunds, it may take up to 14 days for the refund process to be completed.

Shoes

Shoe returns will only be accepted if the shoes are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

General Conditions Applicable to Returns

In order to qualify for a refund, the return must be initiated within 30 days of receipt of the Order. All items (including promotional or complimentary gift items accompanying the Order) must be returned to us:...

unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage;
in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned; and
accompanied by the original Order confirmation.

We don’t accept returns for beauty products (including skincare, haircare, make-up, perfume), lingerie, underwear, earrings or furniture, unless the product has been damaged during shipping and retains its original packaging.

We regret but we cannot offer returns on the following categories of products: products not purchased via the Website/Website Call Centre, products sold on other Al Tayer Group websites, sales from www.blomingdales.com or sales originated outside of the United Arab Emirates. Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.

Any Amber points accrued on a returned purchase will be debited from your Amber account. Points will accrue on replacement items where applicable. Please note that for system reasons, in order to receive online store credit, guest check out customers will need to create a Website Account and register their details with us. We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.