Terms and conditions

Shipping and Delivery

Bloomingdale’s current delivery options and pricing is set out in the table below....

Type of order	Delivery location	Earliest delivery time
Fashion and beauty	Dubai	Same day/Next day
Home	Dubai	2-3 days
Furniture	Dubai	4-5 days
Fashion and beauty	Rest of UAE	2-3 days
Home	Rest of UAE	2-3 days
Furniture	Rest of UAE	4-5 days

Orders placed outside of working hours (9am-8pm) and/or during any UAE public holiday will be deemed placed on the first UAE working day following the Order's submission. Delivery timelines are estimates. Time shall not be considered of the essence. Order delivery may face delays during promotional activity, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or you request postponement. It is your duty to ensure appropriate access for deliveries. Please note the courier may make up to four phone calls to book the delivery time slot with you and will make up to three attempts to deliver to you before your Order will be cancelled.

Scheduled Time Slots

You can now schedule your delivery by picking a time slot most convenient for you at checkout. Scheduled time slots are subject to availability.

Split shipments

We often source your favourite products from different locations, so to ensure that we get your items to you as quickly as possible we sometimes have to split your Order into two or more shipments. In these cases, we notify you that your Order will be arriving in multiple shipments before you make a payment for the Order. You will be able to track these shipments separately through the “My Orders” section in your account, or by looking up your Order number and email address if you’re a guest user.

ADDITIONAL CONDITIONS FOR Delivery Of Furniture / BULKY ITEMS

When your Order is ready for delivery we will contact you to agree a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that our delivery team has access to the delivery address and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.

Delivery on the first floor and above requires service elevator access arranged by you nd it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators etc and to make any related delivery arrangements. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to 30 days. If you fail to agree a revised delivery date falling within 30 days of the initial delivery date, we retain the right to cancel your Order.

In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.