Terms and conditions

Where “Click & Collect” is available and you select to collect your Order from your preferred Retail Store (as defined in the Returns Process below) during the Order process, you will be required to pay in full for the Order prior to collection. No delivery fee applies to Click & Collect. We will notify you when your Order is ready for collection by sending you a “Ready to Collect” e-mail notification. Please wait for this confirmation before you come in to collect your Order and please bring it with you when you collect your Order, along with either a valid passport, driving licence, Emirates ID or the payment card used to purchase the Order (where applicable). You may opt at the time you place the Order to have a third party collect your Order on your behalf. The person authorized by you to collect your Order (or any gift recipient) will need to present the “Ready to Collect” notification plus their passport/driving license/Emirates ID at your chosen Click and Collect location in order for us to release the Order to them. You hold us harmless from all liability for releasing your Order to any person indicated by you while placing the Order presenting such documentation to us. Please note that items not collected within 7 days of the ”Ready to Collect” notification will be made available for sale and a refund will be issued to you in accordance with the Returns Process set out below.