Returns and Exchanges
ARE YOU STILL ACCEPTING EXCHANGES AND RETURNS IN KUWAIT?
During this time items purchased online will be accepted via the online returns process only which also temporarily excludes returns to the At Your Service desk in store.
Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.
I’ve received wrong or damaged items
What is your refund policy?
How do I return an item?
For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund. (Valid for UAE & Kuwait only)
For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return, and for KSA orders you need to attach the Airway Bill with your returned items. Your returns will be processed within 3-5 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.
Please note that for credit card refunds, it may take up to 14 days for the refund process to be completed.
How do I exchange an item?
For any purchase, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the exchange process instantly. In our Bloomingdale’s stores you can exchange the original amount paid for different sizes, different colors or different categories. In case of a difference in the price, you will be given a Gift Card for the difference which you can utilize both online or in the store, or you will be asked to pay the difference.
For online purchases, you can also request a collection of your items online to be exchanged and our delivery team will collect the items from you. Online exchange requests are currently only available for specific products and for exchanging sizes only. You may not be able to request an exchange if the price of the alternative size has changed or is different compared to the original price you paid. In these cases, a return and new order is advisable. For any questions, do not hesitate to contact us. Please ensure that you complete and attach the returns and exchanges form you received with your order to avoid delays in processing your exchange, (For our Saudi Arabia customers, the reverse airwaybill barcode will also be required upon collection). Your exchange will be processed as soon as received in one of our stores, and a new order will be shipped out to you once the return has been validated. If you do not have a Bloomingdale’s account, you will need to register to be able to request an exchange online.