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When you use Visa and Mastercard cards to shop with tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. When you use MADA cards to shop with tabby, payments are not automatically charged and you will be required to login to pay. You’ll receive emails and SMS reminders about upcoming due payments.

You would need to contact the store where you purchased your items since we do not have any influence over the delivery.

If you could not get in touch with the retailer then please contact us and we will be happy to assist you. Once you've informed us, we'll adjust your account to ensure that you won't need to make payment until the issue is resolved.

In case customers have questions or inquiries relating to tabby, please feel ask them to reach out to help@tabby.ai, and share the link to our customer help page with them (www.help.tabby.ai)

(https://help.tabby.ai/) for any FAQs a customer may have regarding tabby.

The quickest and easiest way is to make payments and check the status of your payments online and in our app.

Your privacy and security are very important to us, and our solution is designed to prevent unauthorized use and protect your personal information. We use security measures including computer safeguards and secured files. We also maintain other physical, electronic and procedural safeguards to protect your information and we limit access to sensitive information to those employees for whom access is appropriate.

Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in the past. tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Our Customer Service team is not able to change the automated outcome of the approval decision.

Here’s what we recommend you to try to make a successful payment:

1. Make sure that you have sufficient funds
2. Make sure that you entered all card information correctly
3. Try again with another card or Apple Pay

Tabby currently accepts all major debit and credit cards (Mastercard, Visa, MADA in Saudi Arabia, KNET in Kuwait and Benefit in Bahrain). Prepaid cards are not accepted. Tabby accepts Apple Pay in KSA.

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